Frequently asked questions

I charge for my design time so that I only spend time  working with clients who appreciate my experience and expertise.

I am happy to refund any designs costs against the cost of your kitchen, when you place your order.

As every kitchenand client is different, I charge by the hour.

The average kitchen design with one or two revisions will cost about £200 plus vat

However, after our initial consultation, I am happy to give an estimate of the likely  design cost based on the size of your project.

I will always provide plans and elevations for your fitters to work from, and with 30 years hands on experience, I'm more than happy to advise your fitters over the phone

Nearly all of my kitchens are made in Bristol to the highest standard by a family firm that only supplies to the trade.

I have used this company for about 20 years and no one else comes close to their quality and service

As every kitchen is made to order, the lead time is generally 4 - 6  weeks from the time you place your order.

How long is a piece of string?

I keep my overheads low by utilising the factory's showroom, and this allows me to offer at least a 15% discount off of the factory list price.

My prices will very often be close to or even match Howdens and Magnet, whilst the quality and service will far exceed them.

Yes - within 30 miles of Tetbury - I would usually incorporate this into my free initial consultation.

Alternatively, if you are more remote, I am happy to work from  plans or sketches., and liaise via email or phone.

Me, I'm available 9 -5, Monday to Friday to answer any queries or questions you may have about your order.

As every kitchen is a bespoke order, changes will be at the discretion of the factory and depending on what stage the order is at, changes may be chargeable.

Any changes may also affect the delivery date.

It is better to get everything right before you order than try and change anything later.

FRom the factories terms and conditions

14.6 We warrant to consumers that our products will from the date of delivery (as set out in

clause 12.15), for a period of 20 years from the date of delivery in respect of cupboards

containing shelves and drawers (Cabinets) and for a period of 20 years in respect of Blum

drawer slides, runners, hinges and lift up mechanisms (Moving Parts) and for a period of 10 years in respect of Kessebohmer and Peka pull out mechanisms (Wirework) and for a period

of one year in respect of doors, drawer fronts, show panels, plinths, cornices and pelmets

(Fascias), during those respective warranty periods (Warranty Period):

I will liaise with you and your fitter to find an agreed delivery date.

You will be notified a few days before of an approximate time.

Delivery will be a one man delivery, and you must provide someone to assist with unloading. (this will usually be the fitter).

If delivery has to be delayed, your kitchen can be stored temporarily, but more than a week may incur storage charges.

You have 48hrs to notify me of any damage, and I will liaise with the factory about a replacement. Once an item has been fitted it will be classed as accepted and non returnable.

Kitchen design work will be invoiced once you are happy with the design  and  any designwill be deducted when you place 

A 75% deposit is taken to confirm your order and the balance is due one week prior to delivery.

This is because I like to pay the factory on the day your kitchen is delivered, as thats how I like to conduct business

I only take payments by BACs or cheque.